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Terms and conditions

1. Application of Conditions

The following terms and conditions of sale (the “Terms of Sale”) apply to all orders, quotations or services offered by CM Furniture Design. The Terms of Sale may be accepted by sending CM Furniture Design any written communication of their acceptance or by the Client instructing CM Furniture Design to provide any type of product or service to the Client.


2. Confidentiality

2.1 Client records are regarded as confidential and therefore will not be divulged to any third party, other than our manufacturer/supplier(s) for the soul purpose of providing services agreed upon by the Client and if legally required to do so to the appropriate authorities. 

2.2 CM Furniture Design will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. 

2.3 Emails sent by CM Furniture Design will only be in connection with the provision of agreed services and products. 

2.4 By submitting your personal details though this site, you authorise CM Furniture Design or its representatives’ to contact you for the purposes of email and telephone marketing.


3. Quotations and Orders

3.1 Quotations are for the whole of the Goods for which quotations are given and CM Furniture Design may refuse to accept any order that is not for all the Goods forming the subject of the quotation.

3.2 Subject to Clause 3.1, no order shall be binding on CM Furniture Design unless a deposit of at least 30% has been received. Orders will only proceed once technical drawings have been approved with a signature on each individual page and emailed to info@cmfurnituredesign.com.au

3.3 The Client shall be responsible for ensuring the accuracy of any order, including any applicable specification.

3.4 CM Furniture Design reserves the right to make any reasonable modification to update and/or amend any design, specification or construction method as required.

3.5 Technical drawings are provided as a guide only. 

3.6 The Client shall be responsible for determining the suitability of the Goods for their intended purposes.

3.7 All estimated times of delivery and/or completion, both written and verbal are an estimate only and CM Furniture Design shall not be held responsible for any losses or damages resulting from delayed Goods.

3.8 The Design Service fee is for the provision of 3D and technical drawings and designs to client by CM Furniture Design. This fee is to be subtracted from the total of the Client’s invoice should the Client choose to proceed with the purchase of the furniture design/s. Should the client choose not to proceed the client has full rights of the designs and drawings to be used as required for personal use only.  Designs are not to be used for business purposes and/or sold.

3.9 Cancellation and/or no show to the Design Service within 48 hours will incur the full Design Service Fee.

3.10 The Client acknowledges and agrees that all intellectual property (including copyright, trade mark, design patent and all other equivalent rights in any products or services supplied by CM Furniture Design will remain CM Furniture Design’s property.

3.11 CM Furniture Design grants the Client a non-exclusive, non-transferable (without our prior written consent) licence to use the intellectual property in any design created by CM Furniture Design to create one product using the design however the exercise of such licence is conditional upon CM Furniture Design having received a Design Service Fee.  If the Client use’s any design without CM Furniture Design’s permission then CM Furniture Design reserve the right to charge the Client a further fee to set at CM Furniture Design’s discretion.

3.12 The Design Service fee shall be settled by the Client before CM Furniture Design submits any technical and/or pre-visualization drawings associated with the Design S


4. Cancellations & Refunds

4.1 Cancellation or design changes will only be accepted within 3 clear business days after date of invoice. A 20% fee may apply after this date. Any cancellations or fees after this time will be at the sole discretion of CM Furniture Design.

4.2 No refunds will be given if you have simply changed your mind.

4.3 No refunds will be provided on the Design Service fee should the Client choose not to proceed with the purchase of furniture with CM Furniture Design outlined in the design service. 

4.4 Cancellations of the Design Service made at least 3 business days in advance of appointment date will receive a 100% refund. Cancellations of a Design Service made within 3 business days the appointment are non refundable.


5. Payment 

5.1 Cash, Bank/Personal Cheque or Direct Bank Transfer are all acceptable methods of payment. A 30% deposit is required to proceed with the order. Payment in full is required 7 Days prior to expected delivery date. Payment may be paid via Pay Pal, however this will incur a 3.5% surcharge on the total amount paid. The property of Goods does not pass until payment is received in full.

5.2 If payment in full is not made by the assigned delivery date, interest of 10% per annum of the amount owing will added to the invoice calculated on a daily basis. Application of interest will be at the sole discretion of CM Furniture Design.


6. Delivery

6.1 If the Client requests a change in delivery date/time within 48 Hours of the agreed delivery date/time, then CM Furniture Design shall be entitled to charge an administrative and/or fee.

6.2 If the Client fails to take delivery of all or part of the Goods, the Client shall pay CM Furniture Design all costs and expenses arising from such failure including without limitation a reasonable charge for storage, insurance and transportation costs.

6.3 If the Client requires delivery to premises other than its own premises, the Client must confirm this in writing.

6.4 Anticipated delivery times are estimates only. 

6.5 Goods must be checked at the time of delivery, as no claim will be recognised after acceptance.

6.6 All deliveries to be made to ground floor locations unless otherwise agreed. Additional charges apply for first floor deliveries and will be calculated at the sole discretion of CM Furniture Design

6.7 Delivery does not include moving of Client’s existing furniture.

6.8 Client to provide adequate access as charges apply if furniture requires dis-assembly and re-assembly.

6.9 Delivery personnel are not to remove shoes while lifting furniture due to occupational health and safety issues.


7. Delivery Access

7.1 The Client grants CM Furniture Design, its agents and employees to enter the Client’s premises for means of consultation and/or delivery.


8. Defects Apparent on Inspection

8.1 Due to the nature of our products, all Goods must be carefully examined at the time of the delivery and any chips, scratches, dents, cracks, breaks or other damage or other defect must be noted on our delivery docket and countersigned by our delivery person/carrier/courier otherwise.


9. Warranty

9.1 The respective warranty periods for all Goods and parts thereof shall be as set by the manufacturer.


10. Liability

Under no circumstances shall CM Furniture Design be liable, for breach of contract in offence (including negligence) or otherwise, for any loss of profit, revenue, savings, goodwill, business or other financial loss of any kind, or for any indirect or consequential loss whatsoever arising out of or in connection with the Contract.