frequently asked questions
Design
Do you offer design consultations?
In the majority of cases, our clients are after a very unique, specific or a never-before created design or size. In these instances, the best way to ensure what we are quoting on meshes with what you expect is to produce detailed drawings showing all the specifications. This is called our ‘design service’, which includes an onsite design consultation, drawings and visual renders of your design. This service is chargeable however the cost is fully refunded should you proceed with ordering the furniture through us. The Design Service is just that – a service, meaning that if the design isn’t perfect on the first go, we refine it until it is!
Can I see a 3D model or rendering of the furniture before it’s made?
Yes, we provide detailed drawings and 3D renderings to help you visualise the final product before we start the manufacturing process.
What types of custom furniture can you make?
We specialise in custom-made bookcases, entertainment units, desks, walk-in wardrobes, kitchen cabinetry, and other bespoke furniture pieces tailored to your needs. Have a look at our Portfolio page for our folio of previous designs.
Can you work with my interior designer or builder?
Yes, we often collaborate with interior designers and builders to ensure that the custom furniture integrates seamlessly with the overall design of your space.
I already have a design, can you make it?
The name says it all: CM Furniture Design. We’re designers and pride ourselves on bespoke, one-of-a-kind installations. If you have a concept that comes close to what you’re after, we can certainly use it for inspiration. It is very rare that the concept our clients show us is what ends up being ordered. There is always a size, colour or material that make the piece more suitable to their requirements. We have a very comprehensive Design Service that will pinpoint the exact look that you’re after and visualise it perfectly to give you the confidence in what is being made.
Do you build in?
Certainly! All our designs are bespoke and no one design is ever like another. If you’re after a built in design, we can incorporate that into the overall look.
I have no idea what concept I'm after. HELP!
Not really a question, but we get it all the time!
CM Furniture Design can offer an obligation free site visit to flesh out the details and make your piece unique for the space. There may be instances where the communication of the design to you may be very important to ensure that what is being costed is exactly what you’re after. In these instances, we offer our Design Service for the benefit of accurate, comprehensive designs that we can then base the quotation on. Having a price for a unique design is one thing, but making sure the price reflects exactly what you’re after is another. The Design Service eliminates all the ambiguities when it comes to costing unique installations. Once an order is placed, the Design Service is refunded in the invoice.
Materials
What materials do you use for custom furniture?
No one project is ever the same and the Designers at CM Furniture Design may recommend certain materials for the piece. We use a wide range of high-quality materials including solid wood, veneers, laminates, stainless steel, brass, stone and glass. These are the most common choices. We can also source specific materials based on your preferences and project requirements.
We are also exotic timber specialists and have a vide variety of timbers that will look fantastic, some that you may have never even heard of!
Can you match the style of existing furniture or decor in my home?
Yes, we can design custom furniture that complements your existing decor and matches the style of other furniture pieces in your home or office. We can also offer stain colour matching if required, to match an existing piece of furniture.
Placing an order
How much does custom furniture cost?
The cost varies depending on the design, materials, and size of the piece. On average, custom furniture can range from a few thousand to tens of thousands of dollars. We provide detailed quotes after the initial consultation and design phase.
What is the process for ordering custom furniture?
The process typically includes an initial consultation, design and material selection, review of detailed drawings and renderings, approval, and then fabrication and installation.
What payment is required when placing an order?
The design service fee must be paid in full prior to the consultation date. Once the design and quotation have been confirmed and approved, an invoice will be issued and a 30% deposit of the total amount is to be paid. The remaining balance must be paid in full prior to the delivery and installation of the furniture.
Delivery & Installation
How long does it take to build and deliver custom furniture?
Depending on the materials selected, lead-times vary from 6-8 weeks for laminate and 8-10 weeks for timber. These times begin after the acceptance of design drawings and deposit payment (whichever is the latter).
Can I pick my furniture up?
We prefer to use our skilled, professional delivery drivers who take the upmost care in the transport of your furniture. They will also ensure your custom furniture is set up perfectly in your space.
I need a delivery on a specific date, can that be organised?
Generally yes, however due to the unpredictable nature of custom installations, the estimated time of arrival is given as a two hour window. The completion of the installation may take place after this period. Our drivers are able to call you approximately 30 to 60 minutes before arrival.
Do you deliver outside the Melbourne metro area?
Certainly! These deliveries are all treated on a case by case basis.